Refund policy

Refund Policy – Klum Home

At Klum Home, we want you to be fully satisfied with your purchase.

RETURNS

• You have 14 days from the date of delivery to request a return.

• After this period, we cannot offer a refund or exchange.

ELIGIBILITY

• Items must be unused and in the same condition as received.

• Items must be returned in their original packaging.

• Proof of purchase is required.

NON-RETURNABLE ITEMS

• Custom or personalized furniture.

• Used items or items damaged not due to our error.

REFUNDS

• Once we receive your return, we will inspect the item.

• You will be notified of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5–10 business days.

RETURN SHIPPING

• Customers are responsible for return shipping costs.

• Shipping costs are non-refundable.

• If the return is due to our error (damaged or incorrect item), we will cover the return cost.

DAMAGED OR INCORRECT ITEMS

• If your item arrives damaged or incorrect, contact us within 48 hours of delivery.

• Please include photos as proof when contacting us.

LATE OR MISSING REFUNDS

• If you have not received your refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and still have not received your refund, contact us.

CONTACT

• For any questions, contact us at:

klumhome.eu@gmail.com